Welcome to TEXAS DREAM BIKES. By accessing or using our website www.texasdreambikes.com and our bicycle service offerings, you agree to the following Terms and Conditions. Please read them carefully.
If you do not agree with these terms, please do not use our website or services.
1. Acceptance of Terms
By using our website or booking any service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy.
2. Services Offered
We provide various bicycle-related services, which may include:
General repairs
Maintenance
Part replacement
Customization
Pickup and delivery (if offered)
Online booking and appointment scheduling
Service descriptions may be updated periodically without prior notice.
3. Booking and Appointments
Appointments can be booked online or through our contact channels.
Booking confirmation does not guarantee immediate service; timelines may vary depending on workload.
We reserve the right to reschedule or cancel appointments due to unforeseen circumstances.
You are responsible for providing correct contact information so we can reach you regarding your service.
4. Pricing and Payments
All service charges, fees, and product prices are displayed on our website or will be communicated during service booking.
Prices may change without prior notice.
Payment methods may include cash, cards, UPI, or online payment gateways.
Full payment must be made before the bicycle is released to the customer unless otherwise agreed.
If online payments are used, all transactions are processed by trusted third-party providers.
5. Customer Responsibilities
By using our services, you agree to:
Provide accurate bicycle details and contact information
Ensure your bicycle is in a safe condition for transportation (if pickup/delivery is used)
Inform us of any pre-existing mechanical issues
Collect your bicycle promptly after service completion
Unclaimed bicycles left for more than [insert number] days may incur storage charges and may be handled according to applicable laws.
6. Service Warranty
We may offer limited warranties on certain repairs or parts; warranty terms will be disclosed during service.
Warranties do not cover damage due to negligence, accidents, wear and tear, or misuse after delivery.
Third-party parts and accessories are covered only by their manufacturer warranties (if available).
7. Liability Limitations
To the fullest extent permitted by law:
We are not responsible for loss, theft, or damage caused by events beyond our control (fire, natural disasters, etc.)
We are not liable for indirect, incidental, or consequential damages
Our total liability shall not exceed the total service amount paid by the customer
Customers must inspect their bicycle at pickup/delivery and report any issues immediately.
8. Pickup and Delivery (If Applicable)
Pickup/delivery times are approximate and may vary.
The customer must ensure accurate address details.
We are not liable for delays or missed pickups due to customer unavailability.
9. Intellectual Property
All content on this website—including text, logos, images, and design—is the property of TEXAS DREAM BIKES and may not be copied or used without permission.
10. Prohibited Activities
Users must not:
Use the website for unlawful or fraudulent purposes
Attempt to hack, disrupt, or interfere with website functionality
Submit false or misleading information
11. Third-Party Links
Our website may contain links to external sites.
We do not control and are not responsible for their content or practices.
12. Termination of Service
We reserve the right to deny or discontinue service to any user at our discretion, especially in cases of:
Misuse of services
Abusive behavior
Non-payment
13. Changes to Terms
We may update these Terms and Conditions periodically.
Continued use of our website or services after changes indicates acceptance.
14. Governing Law
These Terms shall be governed by and interpreted according to the laws of [Your State/Country].
Any disputes shall be resolved in the courts of [Your Jurisdiction].
15. Contact Information
For questions or concerns regarding these Terms, please contact:
TEXAS DREAM BIKES
Email: SERVICE@TEXASDREAMBIKES.COM
Phone: (512)215-2350
Address: 209 E BEN WHITE BLVD SUITE 204A AUSTIN,TX 78704
At TEXAS DREAM BIKES, we aim to provide high-quality bicycle repair, maintenance, and related services. This Refund & Cancellation Policy outlines the conditions under which customers may cancel appointments or request refunds.
1. Cancellation of Service Appointments
1.1 Customer-Initiated Cancellation
Customers may cancel a service appointment up to 24 hours before the scheduled time without any penalty.
Cancellations made within 24 hours of the appointment may incur a cancellation fee of $25.
1.2 How to Cancel
Cancellations can be made through:
Email or phone call to:
email: service@texasdreambikes.com
ph:(512)215-2350
Your cancellation is considered valid only after you receive confirmation from us.
2. No-Show Policy
If the customer does not show up for a scheduled appointment and fails to inform us:
The appointment will be marked as a No-Show, and
Any advance payment or booking fee is non-refundable (if applicable)
Repeated no-shows may lead to refusal of future bookings
3. Refund Policy for Service Charges
3.1 Service Fees
Service fees are generally non-refundable once the service has been started or completed.
If a customer cancels before work begins and within the allowed time frame, a full or partial refund may be issued depending on the terms agreed at booking.
3.2 Advance Payments
Advance payments or booking deposits are refundable only if:
You cancel within the permitted timeframe, or
We are unable to provide the service due to internal issues (technician unavailability, equipment failure, etc.)
3.3 Quality-Related Refunds
If you are not satisfied with the service provided:
We may offer free adjustments or corrections within 5 days of service completion.
Full refunds for quality issues will be provided only after inspection and when a clear service failure on our part is confirmed.
4. Refund Policy for Spare Parts / Products
Spare parts, accessories, or products purchased are non-refundable once installed or used.
Unopened and unused parts may be returned within 30 days with the original receipt, subject to inspection.
Custom-ordered or special-request items cannot be returned.
5. Pickup and Delivery (If Applicable)
5.1 Cancellation
Pickup/delivery bookings may be cancelled up to 24 hours before the scheduled time.
Last-minute cancellations may incur a pickup/delivery fee.
5.2 Failed Pickup/Delivery
If the customer is unavailable during the scheduled window:
Additional charges may apply for re-attempts.
6. Method of Refund
Approved refunds will be processed via:
Original payment method
Bank transfer
Store credit (if preferred by the customer)
Refunds typically take 3-5 business to reflect, depending on the payment provider.
7. Policy Exceptions
Refunds will not be provided for:
Damage caused by customer misuse or accidents
Wear-and-tear issues not related to the provided service
Delays caused by external factors (traffic, weather, supply delays, etc.)
Changes in customer preference after work has started
8. Changes to This Policy
We reserve the right to update or modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated date.
9. Contact Us
For cancellations, refund requests, or questions about this policy, please contact:
TEXAS DREAM BIKES
Email: service@texasdreambikes.com
Phone: (512)215-2350
Address: 209 E Ben White Blvd Suite 204A Austin,TX 78704
Texas Dream Bikes
209 East Ben White Boulevard Suite 204A, Austin, TX, USA
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